1. Reservations and Payments By using our website (https://samanea.com/) and confirming your reservation, you accept these terms. Reservations are only confirmed upon receipt of the required payment or guarantee.

2. Cancellation and No-Show Policies

• Cancellations: Conditions vary depending on the purchased rate. Flexible reservations allow modifications up to a specified period before check-in. Promotional or “Non-Refundable” rates do not allow changes or refunds.

• No-Show: In the event of a no-show on the agreed date without prior notice, the reservation will be canceled, and the penalty charge corresponding to the selected rate will be applied.

3. Hotel Hours Early check-ins or late check-outs are subject to availability and may incur additional charges.

4. Rules of Conduct

• Identification: It is mandatory for all guests to present a valid, official identity document at the time of check-in.

• Damages: The guest is responsible for any damage caused to the facilities or furniture during their stay.

5. Liability and Privacy

• The Hotel is not responsible for the loss or damage of valuables that have not been stored in the corresponding safe deposit boxes.

• The personal data provided will be used exclusively for the management of your reservation and direct communication, respecting the guest’s privacy.

6. Contact For modifications, questions, or special requests, please contact us via:

• Phone/WhatsApp: +506 8350 2688

• Email: samaneahousedeluxe@gmail.com