1. Information We Collect When you use our website and make a reservation, we collect personal information necessary to provide our services. This may include: full name, email address, phone number, identity document, and payment details.

2. Use of Information The personal data you provide will be used exclusively for the following purposes:

• To process, confirm, and manage your reservations.

• To communicate with you to send relevant information about your stay or answer your inquiries.

• To comply with current legal and regulatory requirements.

3. Data Protection and Security We are committed to protecting your privacy. We implement technical and administrative security measures to prevent unauthorized access, loss, alteration, or disclosure of your personal information. Payment data is processed under strict confidentiality standards.

4. Sharing Information with Third Parties We do not sell, rent, or trade your personal information. We only share your data with trusted service providers (such as payment platforms or reservation management systems) who assist us in operating the hotel, requiring them to maintain the same level of protection and confidentiality.

5. Guest Rights You have the right to access, rectify, update, or request the deletion of your personal data from our records at any time, provided this does not conflict with our legal or tax obligations.

6. Changes to this Policy We reserve the right to update this Privacy Policy at any time. Changes will take effect immediately upon their publication on our website.

7. Contact If you have any questions about how we handle your personal information or wish to exercise your data rights, please contact us via:

• Phone/WhatsApp: +506 8350 2688

• Email: samaneahousedeluxe@gmail.com